Frequently Asked Questions

Ordering

How can I place an order?

The preferred method is via the internet by logging into "Place Order" at the top of any of our web pages. If you need a login, Contact Us. However, you may also order via e-mail or fax. To insure accuracy, we do not accept orders via phone.

Can I place an order online?

Existing customers with open accounts may place their orders here on this web site.

Can I order using a credit card?

You may place a credit card order by first emailing or faxing your order in, or by using this web site. Once you have placed the order, you may Call Us and provide your credit card information. For security purposes, we do not store credit card information.

Hours of Operation

When are your offices open?

MI = 8:30 AM — 5:00 PM Eastern
GA = 8:00 AM — 4:30 PM Eastern
IL = 8:00 AM — 4:00 PM Central
CA = 8:00 AM — 4:30 PM Pacific
NJ = 8:00 AM — 5:00 PM Eastern

Open Accounts

What are the terms for open accounts?

Payment is due NET 30 DAYS for customers with accounts.

How can I determine what invoices are outstanding?

Customers with open accounts may check their outstanding balances and print invoices using Ensign eAccess. You may login to eAccess using the login box at the top of the page.

Returns

What is your return policy?

All returns must be made within 30 days of shipment. Please contact a customer service representative for assistance.

Do you charge a restocking fee?

A restocking fee of 20% plus shipping charges will be applied for all returned stock items.